The Freight Broker is responsible for continued business with established customers as well as bringing in new and potential customers (this may include some cold calling) the Freight Broker will also be responsible for coordinating the safe and timely movement of domestic freight between shippers and quality carriers to develop product flow solutions tailored to the customer's specific needs as they pertain to material handling and shipping and to build and maintain professional relationships with the customers and carriers. The freight broker will maintain accurate Carrier computer files using the proper procedures and software. Promote the values of the organization and provide exceptional customer service.
Other Requirements include but
are not limited to:
•Excellent verbal communication skills; proven skills in providing exceptional customer service.
•Customer Service and Data Entry experience a plus
• Multi- tasking
•Strong negotiation skills.
•Analytical thinker with orders, tasks and processes.
•Aggressive and competitive with inside sales; cold calling opportunities.
•Detail orientated for entire completion of paperwork.
•Logistics experience is a plus
•Enters load information into the computer system, with specific information as it relates to the account.
•Monitors and follows up to ensure that loads are moving according to schedule and expectations of the customer.
•Handles any service issues that arise.
•Communicates load status with customers.
•Reports potential or known service failures to management.
•Experience with Air freight would be a plus but will train the right person
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