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Customer Care Specialist

Cedar Rapids, IA

Job Information

Customer Care Specialist - Cedar Rapids, IA

We are a specialty retailer offering the very best of what's next in fashion for men, women and children since 1901.

A LOT GOES INTO THAT TINY SHOPPING CART.

Our e-commerce team ensures that customers experience the same great fashion and service on Nordstrom.com and Nordstromrack.com | HauteLook.com as they expect in our stores. This team works throughout the company to deliver great shopping through cutting-edge technology.

A day in the life…

The ideal Customer Care Specialist is enthusiastic, solutions oriented and committed to providing outstanding customer service every day.

• Process orders and offer solutions to customer, communicating via telephone, e-mail, or live chat

• Utilize various software applications and technologies to service customers

• Suggest alternative items to customer for unavailable merchandise

• Provide customers with critical product information that ensures customer satisfaction

• Share fashion trends and product recommendations for the 'must haves' of the season

• Successfully troubleshoot and resolve all customer service inquiries or issues arising from Internet and catalog

• Track customer packages

• Follow through on customer commitments in a timely manner

• Assist customers with exchanges and replacement orders; process customer financial adjustments when necessary

You own this if you have…

• 6 months experience in retail sales preferred

• Excellent telephone and written communication skills

• Demonstrated problem solving skills coupled with the ability to remain solution oriented at all times

• General understanding of computer systems required

• Ability to work a flexible schedule based on department need

We've got you covered…

We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, employee stock purchase plan and much more depending on your role.

We are an equal opportunity employer committed to providing a diverse environment.

This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Posted 09/15/16

Job ID: 20325852
Mactive ID: 32617